Three More Worklife Factors Related to Burnout: Part II

Michael Leitner profiles six areas of organizational life that contribute to burnout. In the second of this two part episode, I will explain fairness, community and values.

3 Work Life Factors Related to Burnout: Part I

Michael Leitner profiles six areas of organizational life that contribute to burnout. In the first of this two part episode, I will explain workload, control and rewards.

Maslach Burnout Inventory vs. Areas of Worklife Survey

Most doctors have heard of the (Christina) Maslach Burnout Inventory. But what about Michael Leitner's Areas of Worklife Survey. Together, these two researchers have spent their careers studying the affects of organizational life on individual employee's relating to burnout.

Resilience and Personal/Professional Development

What role does personal and professional development play in protecting you? A lot! You grow your vision, your connections, and your heart when you learn about things that are interesting and challenging to you in your profession.

The Global Leadership Summit is once a year in August and is a cheap training ($139!) for two days of world class speakers.

GLS Recap - Ideal Team Player Part II

Patrick Lencioni is a New York Times bestselling author, probable best known for his business fables such as "Five Dysfunctions of a Team." In his latest book, "The Ideal Team Player," Lencioni lays out three virtues that when combined together make for a great employee. But what happens when you have an employee with two of the areas covered but in complete deficit in the third? Watch out!!

GLS Recap - Ideal Team Players Part I

Patrick Lencioni is a New York Times bestselling author, probably best known for his business fables such as "Five Dysfunctions of a Team." In his latest book, "The Ideal Team Player," Lencioni lays out three virtues that when combined together make for a great employee.

http://www.tablegroup.com/imo/media/doc/IdealTeamPlayerHowtoSpot.pdf

Being Vulnerable in Healthcare - Global Leadership Summit Recap

How vulnerable is the culture that you work in? Is there room to admit mistakes? Ford CEO Alan Mulally shares the story of how he changed the board room to allow for mistakes in this recap of his talk at the Global Leadership Summit.

Mulally's Presentation notes: http://www.followthegls.com/uncategorized/alan-mulally/

The Duty of Foresight - Part IV

This is final of a four part series in which I talk about principles and practices of looking into the future. Remaining curious, humble, vulnerable are all leadership skills you can learn. Hat tip to Jeff DeCagna of Principled Innovations for his talk at the AAMSE conference - his blog is great.

Practice Security #3: HIPAA Security Audits Phase II

Just when you thought you were small enough to avoid detection, the Health and Human Services Office of Inspector General announced Phase II of HIPAA Security Audits program will roll out this spring. Do not take this lightly - all physicians need to tighten up their practices.

Related Resources:
OIG Announcement
Upcoming Compliance Bootcamp May 6, 2016
One Example of HIPAA Security Software

Defending your Practice from Ransomware

In the 70's and the 2000's, the possibility of being hi-jacked on an airline used to be a pretty real threat.  But far more likely these days is the possibility of getting your personal or work digital files taken hostage for money. Learn how to protect yourself and your practice from ransomware.

Related Links:
Show Windows File Extensions
Three Options in a Ransomware Attack
Hollywood Presbyterian Hospital Ransomware Incident
US Computer Emergency Readiness Team (Homeland Security)

Filling out the One Page Personal Plan

Take a look at this great tool at Verne Harnish's website to make personal long range visionary goals for yourself in the areas of People, Achievements, Rituals and Wealth. You'll learn how to create steps to prioritize the things that are most important to you.

Also a link to the Jim Collins article on the Stop Doing List

Putting a Framework around Your Goals

This is a two part video introducing Verne Harnish's  One Page Vision Summary and One Page Strategic Plan worksheet which can be found here. On it, you'll be able to put a little more meat to the bones of something you want to accomplish.

Applying Logic Models to Medical Care

Logic Models are a standard industry tool in the non-profit management realm for program evaluation. The concept forms the basis of new demands for "meaningful use" in the medical industry. This ten minute tutorial will help you think about how you might apply logic models to clinical care for your patients.

ICD-10, 9, 8, 7, 6, 5, 4, 3, 2, October 1

I'm hearing groans from across the Valley as we move into the last week before ICD-10 implementation. Many have wanted to avoid this day for a long time to come. Some have even set their retirement date for September 30 (I won't mention any names.)

But, it is finally here and I wanted to share some tips that Teresa Cirelli, IMA's reimbursement director, and I have put together to help make sure you are ready for this big change.

There's lots of detail in the video, but for those who don't want to take 8 minutes to watch, here's the bullet points and the resources I promised you.

Teresa Cirelli's IMA Presentation
 

#1 Don’t approve any vacation time in October, for billing staff especially
#2 Consider opening up a line of credit. Two resources:

• Mountain West Bank VP Commercial Lender, Lyle Cook, lcook@mountainwestbank.com, 208-989-7930
• Washington Trust Bank VP Private Banking, Joey Perry, jperry@watrust.com, 208-333-9422

#3 Finalize all ICD-9 charges in September
#4 Practice your coding documentation in ICD-10

• Index and Tabular ICD-10 Lists (PDFs)
• Android ICD-9 to 10 Converter 
• iPhone ICD-9 to 10 Converter
• ACP's Most common ICD9 Diagnoses Comparison 
• IMA will create a chart of your 10-15 most common diagnoses for $25

#5 Identify Documentation Gaps

• Journal of AHIMA's Documentation Gaps analysis

#6 Categorize Your Denials

• Denial Tracking Sheet

#7 Create a Denial Action Plan
#8 Check out Idaho Medical Association's ICD-10 Resources

• Public ICD-10 Resources
• Members Only ICD-10 Resources and Online Forum (Call 344-7888 if you need a logon).
• CMS Road to ICD-10

#9 Plan a Celebration - Gamify

• Gamification in the Workplace

#10 Keep Your Head in the Game 

I
Can
Do
10 x Better
With a a Great Attitude

Seven Things Your Team Needs to Hear from You #7

This is the last in our series reviewing David Dye's management presentation on the Seven Things Your Team Needs to Hear from You. This is one of my favorites: encouragement. Find out an easy and powerful tip on how to encourage people that you can immediately put to use.

For more information about David Dye's book, visit his website.

Click here to subscribe to this blog/podcast

Seven Things Your Team Needs to Hear from You #6

Making Things Clear

Does your team know what kind of things will get them removed from the team? Do you know? Clarity brings amazing results for a team and as the team leader, it is your job to make things clear. When people know what kind of culture you want to establish (and what is forbidden in your culture), you will make it easier for the right people to get on the bus and to open the exit doors for those who don't share your values.

Thirty years ago, employees were asked what they would do if they were boss for a day. The survey was repeated recently and in both cases, the answer was the same.

THE #1 thing that people would do as boss for the day is to get rid of the slackers. You know who they are: complainers, barely pulling their weight, always coming up with excuses. I know for me over the years that I have been extremely long-suffering towards these kind of people, but it was always because of my optimism that they would "grow into their role." Ninety-percent of the time, they didn't. They didn't just need development - they needed discpline and their lack of it was demotivating the entire team. We would spend inordinate amounts of time trying to work around their issues.

When we let them go it, brought a collective sigh of relief and we could focus on getting the right people on board.

Finally, clarity also means knowing who does what, when and how will we know. This is something that should be very clear at the end of every meeting you have or task you talk about getting done.Yes, we all know that this sounds a lot like outcomes measurement - because it is. If you even dare to ask this question in a muddy meeting, most people will thank you for driving for clarity. In fact, you might even demand that it is put on your meeting agenda form so that you can fill this in as you go through a meeting - and then review it at the beginning of the next one.

So, get that leadership squeegee out and wipe off your windows. You'll thank yourself for taking the time to do so.

Seven Things Your Team Needs to Hear You Say #5

I'm Sorry

Please Forgive Me

I made a mistake

These are hard words to say, especially if you are a physician who is supposed to be almost god-like in your clinic. There's a lot of hubris that comes along with medical training.

But did you know that you can actually increase the amount of grace that your team gives you when you humble yourself after realizing you made a mistake? This pays great benefits for the long haul when you allow your team to see you as, gulp, human!

The Truth about Sarcasm

The Seven Things Your Team Needs to Hear You Say #4

How to Develop Critical Thinking

How do you help your team (and even your patients) become better critical thinkers and able to make better decisions on their own. The temptation when people come to us asking for help is simply to give them advice - it makes us feel good about our knowledge and intelligence and keeps us firmly ensconced in our position of authority. The problem is that the line always seems to grow longer every day.

Here are eight great questions to ask the people who look to you for leadership to make them a better leader themselves.

Taken from a presentation by David Dye who has written the book "The Seven Things Your Team Needs to Hear You Say."


Click here to subscribe to Pearls of Great Value Podcast

The Seven Things Your Team Needs to Hear You Say #3

In July, I attended the American Association of Medical Society Executives in Portland which was very timely for me as I move towards the end of my first year at ACMS. One of the presentations was by David Dye who has written the book "The Seven Things Your Team Needs to Hear You Say."

This is the third in a seven part series, and today I'll share with you why your team needs to hear you say "How Can I Help You?" so that they know you care.

Thanks for tuning in.

Steve